Thank you for shopping at R Market! We want to ensure you have the best experience and receive the freshest products. If you are not completely satisfied with your purchase, our return policy is here to assist you.
📅 10-Day Return Window
- You can return or replace any eligible product within 10 days from the date of delivery.
- Any return requests made after the 10-day window will not be eligible for return or replacement.
📩 How to Request a Return
To initiate a return, please send us an email:
- Email Address: rmarket.pay@gmail.com
- What to include in your email:
- Your Order ID (provided in your order confirmation email).
- The name of the product you wish to return and the specific Issue/Reason (e.g., damaged product, expired item, or wrong item delivered).
- Clear photos or a short video of the product showing the issue (especially if it is damaged or incorrect) to help us verify and speed up the process.
🛡️ Return Conditions
- Product Condition: The item must be unused, in its original packaging, and with all tags, labels, and the original bill intact.
- Fresh Items (Groceries/Dairy/Vegetables): For highly perishable items like fresh milk, bread, or vegetables, please try to contact us within 24 hours of delivery if there is any quality issue so we can resolve it immediately.
💰 Refund Process
- Once your return request is approved and the product is picked up/received at our end, we will initiate your refund.
- Refund payments will be credited back to your original payment method (UPI, Net Banking, or Card) within 1-2 working days.
- For Cash on Delivery (COD) orders, our team will request your UPI ID or bank account details to transfer your refund directly.
📞 Contact Us
If you have any questions about our return policy, please feel free to reach out to us:
- Email Support: rmarket.pay@gmail.com
